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Changing skin takes time — and so does discovering whether a new ritual is right for you.
That’s why your first SKADI Rituals order is protected by our 60-Day Ritual Guarantee.
Use your SKADI Ritual consistently for 60 days as directed. If, after giving the ritual a fair try, you’re not satisfied with your experience, contact us and we’ll refund your eligible first order.
Terms and eligibility requirements apply.
We created SKADI Rituals for women whose skin no longer feels or behaves the way it used to.
We also know that skincare is personal. No formula or ritual will be perfect for every skin.
So if you give SKADI a genuine 60-day trial and decide it isn't right for you, we don't want you to feel stuck with your purchase.
To qualify for the 60-Day Ritual Guarantee:
The guarantee applies to first-time SKADI Rituals customers only.
It applies to your first eligible order only.
Only one guarantee claim per customer, household and shipping address may be submitted.
You must use the products consistently and according to the usage instructions provided with your ritual.
Your 60-day trial begins on the date your order is marked as delivered.
Guarantee claims may be submitted after completing the 60-day trial and no later than 90 days after delivery.
Proof of purchase and your SKADI Rituals order number are required.
SKADI Rituals reserves the right to request photographs of the products and reasonable information about how the ritual was used before approving a claim.
The guarantee is intended to let customers genuinely experience the ritual. Claims associated with suspected abuse, repeated purchases under different identities, fraudulent activity or unusually high-volume orders may be declined.
If you experience discomfort or an unexpected skin reaction, you do not need to continue using the products for 60 days simply to qualify for assistance.
Stop using the product concerned and contact us at support@skadirituals.com with your order number and details of what occurred.
We will review the situation individually and help determine the appropriate resolution.
Step 1 — Use your ritual consistently
Follow the SKADI Rituals usage instructions and give your skin time to experience the complete ritual.
Step 2 — Contact us after your 60-day trial
Email support@skadirituals.com within 90 days of your delivery date.
Please include:
Your full name
Order number
The email address used to place the order
A short explanation of your experience with the ritual
Any additional information reasonably requested by our customer care team
Step 3 — We review your claim
Once we have received the required information, our team will review your request and confirm whether it qualifies under the guarantee.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Original shipping charges, expedited shipping charges, customs duties and other delivery-related fees are not refundable unless required by applicable law.
Separate from our 60-Day Ritual Guarantee, we accept returns of eligible unused and unopened products within 30 days of delivery.
To qualify for a standard return, the product must:
Be unused and unopened
Remain in its original packaging
Be in the same condition in which it was received
Include proof of purchase
Because SKADI Rituals products are personal skincare products, opened or used products are not eligible for a standard return. Eligible opened products may instead be covered by the 60-Day Ritual Guarantee described above.
To request a return, contact us at:
Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions explaining where and how to return your order.
Please inspect your order when it arrives.
If an item is damaged, defective or incorrect, contact us as soon as possible at support@skadirituals.com and include your order number and photographs of the issue where appropriate.
We will review the issue and work to make it right.
For hygiene and safety reasons, opened or used skincare products cannot be returned under our standard return policy.
This does not affect:
Eligible claims made under our 60-Day Ritual Guarantee
Damaged, defective or incorrectly supplied products
Any statutory consumer rights that apply to your purchase
Gift cards and final-sale items are non-returnable except where required by law.
We do not currently offer direct exchanges.
If your unopened item qualifies for a return, the fastest way to receive a different product is to complete the return and place a new order separately.
If your order is delivered to a country where European Union consumer withdrawal rights apply, you generally have the right to cancel an eligible online purchase within 14 days of delivery without providing a reason, subject to applicable legal exceptions.
Products returned under this right must meet the applicable return requirements and may need to remain sealed where health protection or hygiene rules apply.
This statutory right is separate from and does not reduce any additional protection provided by the SKADI Rituals 60-Day Ritual Guarantee.
Contact support@skadirituals.com if you wish to exercise your statutory right of withdrawal.
We will notify you after your return or guarantee claim has been reviewed and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please allow up to 10 business days after approval for SKADI Rituals to process the refund. Your bank or card issuer may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed your refund, contact us at:
